Refund Policy
1. General Conditions
At Fovty Solutions, we are committed to ensuring the satisfaction of our valued customers. This Refund Policy provides guidance on the situations under which a refund may be provided and the processes for requesting a refund.
2. Eligibility for Refund
Customers are eligible for a refund under the following conditions:
- The software purchased has not been activated or used.
- The request for a refund is made within 30 days of the original purchase date.
- The software has been determined by Fovty Solutions’ technical support team to be irreparably defective or incompatible with the customer’s computer system, and no suitable alternatives or solutions are available.
3. Non-refundable Situations
No refunds will be provided under the following conditions:
- The software has been activated, used, or the license key has been disclosed.
- The purchase was made more than 30 days ago.
- Issues arising due to a customer’s negligence, mishandling, or failure to meet system requirements.
- Customers have a change of mind after purchase.
4. Process for Requesting a Refund
To request a refund:
- Contact our Customer Support team at contact@fovtysolutions.com.
- Provide your order number, purchase details, and the reason for the refund request.
- Our technical support team might contact you to diagnose any technical issues if they pertain to your refund request. Cooperating with our technical support team is mandatory to ascertain the eligibility for a refund.
5. Refund Method
If your refund request is approved:
- Refunds will be processed to the original payment method used during the purchase. Depending on your bank or credit card provider, it can take up to 10 business days for the refund to appear in your account.
- For purchases made through third-party platforms or partners, the refund will be processed according to their respective refund policies.
6. Amendments to the Refund Policy
Fovty Solutions reserves the right to amend this refund policy at any time. All changes will be posted on this page, and it’s the customer’s responsibility to review this policy periodically for updates.
7. Contact Information
For any queries or concerns related to this refund policy, please contact:
Fovty Solutions Customer Support
Email: contact@fovtysolutions.com
